Returns (Click here to start a return)
We work very closely with our customers to make sure they are satisfied with their purchase. In case you are not satisfied with the items, please send it back to us within 15 days for a full refund. If 15 days have gone by since the items were delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You would bear the cost of return shipping.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@explearntoys.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@explearntoys.com.
Shipping
To return your product, you should mail your product to:
3551 Blairstone Rd,
Ste 128 #214
Tallahassee, FL-32311
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This truck is exactly what I'm looking for for my 3 year old. Unfortunately, I still have not received this product after 30+ days. I would never purchase from this company again.
I never received this product. I have reached out to Explain toys about 6 times and have still not received the product. I would 100% not buy from this company!!!!
Building Blocks are a superior additional to our child development center! They are built to withstand almost anything and our children love them!
We made our first order from Explearn Toys for our Back to school opening and we were very pleased with the quality of the the products we bought! They were beyond our expectations. The students were excited about the toys and puzzles we purchased. They make the toys to withstand the daily use from our studenst. We will be ordering more!
