FAQ - DO NOT USE

How do I track my orders?

We will send you email updates about your orders. We will provide you with shipping and tracking details once we ship the items.

 

Can I cancel or modify the orders?

Yes. You can cancel or modify the order before it ships. We will send a shipping confirmation email. The orders can not be modified or canceled after the items have been shipped. 

Can I see my order status online?

We are currently in the process of adding the functionality the online order tracking functionality. Currently you can not see the order status online. Feel free to send an email to contact@explearntoys.com to know your order status.

How do I initiate a return?

We offer 15 day free returns. Please see our return policy for return details.

What type of wood do you use to manufacture toys?

We are very careful regarding the quality of wood we use for manufacturing. We use variety of wood depending on the toy type. Most commonly used woods are Pine wood, Rubber wood and Beech wood. 

Where are the toys manufactured?

All our toys are manufactured in India. 

 

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Verified Customer Reviews

Let customers speak for us

182 reviews
95%
(172)
4%
(7)
1%
(1)
0%
(0)
1%
(2)
never received

This truck is exactly what I'm looking for for my 3 year old. Unfortunately, I still have not received this product after 30+ days. I would never purchase from this company again.

I never received this product. I have reached out to Explain toys about 6 times and have still not received the product. I would 100% not buy from this company!!!!

Discovery Point Twelve Oaks Loves Product

Building Blocks are a superior additional to our child development center! They are built to withstand almost anything and our children love them!

First Time Customer- Discovery Point Twelve Oaks

We made our first order from Explearn Toys for our Back to school opening and we were very pleased with the quality of the the products we bought! They were beyond our expectations. The students were excited about the toys and puzzles we purchased. They make the toys to withstand the daily use from our studenst. We will be ordering more!

Missing peg in the number 7.

Great size